The food manufacturer was challenged with a reverse logistics process surrounding customer returns. Losing approximately $10 million a year to an ineffective order fulfillment process, resulted in numerous product returns, many frozen and perishable. Without a timely and effective reverse logistics process, many of the returns were damaged and not reusable for future customer orders.
ASC Associates developed and implemented a reverse logistics systems solution allowing timely product dispositioning for the North American Distribution network (retail to manufacturing). This included developing a roadmap for systems integration with SAP using SCOR.
(North American Logistics and Distribution)
Key Activities/Accomplishments:
- Carry out Business Process re-engineering and blueprinting of all Warehouse and Distribution process (returns, Disposition, Quality & Compliance interactions)
- Identify process improvements and organizational change for the "to be" logistics process mode
- Develop Systems requirements specification for integration with WMS systems
ASC Associates achieved a reduction of disposition cycle time by 50% and inventory obsolescence by $10 million.
